As a pioneering fintech company in the Philippines, faced challenges in managing the diverse needs of its rapidly growing workforce, surpassing 1,000 employees. With a dynamic environment and evolving business landscape, there was a critical need for responsive and comprehensive employee support services.
The exponential growth necessitated a scalable solution to provide effective support for diverse employee needs, including company benefits, statutory benefits, payroll, and offboarding processes. The complexity of managing a large workforce required a systematic and structured approach to service delivery.
Asticom’s HR Managed Services (HRMS) implemented a holistic approach to enhance employee support. Asticom provided comprehensive assistance for various employee concerns, including statutory benefits and HMO, payroll management, manpower updates, regularization processes, and offboarding procedures. This included final pay computation, release of Certificate of Employment (COE), and BIR 2316 processing.
Asticom’s AI-powered Employee Help Desk streamlined employee support processes, ensuring responsiveness and efficiency in addressing diverse employee needs. By providing seamless assistance from onboarding to offboarding, Asticom facilitated a positive employee experience, contributing to its reputation as a leading employer in the fintech industry. This strategic partnership empowered the company to navigate the challenges of rapid growth while prioritizing employee satisfaction and operational excellence.
Our Impact:
- Streamlined employee support processes with AI-powered Employee Help Desk
- Improved responsiveness and efficiency in addressing diverse employee needs
- Seamless assistance provided from onboarding to offboarding
- Positive employee experience facilitated, contributing to company reputation
- Empowered company to navigate challenges of rapid growth
- Prioritized employee satisfaction and operational excellence
