Impactful Preventive Maintenance Solutions: Ensuring Reliability and Performance in Contactless Payment Systems for Major Rail Lines
One of the largest providers of contactless payment systems in the country operates turnstiles and kiosks across three major rail lines. With the growing utilization of the Automatic Fare Collection System (AFCS), the demand for preventive and corrective maintenance solutions surged. Asticom provided the necessary manpower and engineering support to ensure the seamless functioning of critical rail infrastructure.
The increased usage of the AFCS led to a rise in maintenance requirements, necessitating a proactive and collaborative approach to resolve issues promptly. Additionally, the operational shutdown of rail stations due to the pandemic posed unprecedented challenges, requiring swift action to restore equipment functionality and maintain operational efficiency.
Asticom deployed a comprehensive preventive and corrective maintenance solutions tailored to the specific needs of the client. Leveraging their expertise and resources, Asticom promptly dispatched skilled technicians and engineers to complement the client’s rail operations team. Their proactive approach ensured timely resolution of issues, contributing to the achievement of stringent performance metrics even during challenging circumstances.
Asticom’s proactive and collaborative approach to preventive maintenance has played a crucial role in enhancing the reliability and performance of the client’s rail infrastructure. By addressing maintenance challenges promptly and effectively, Asticom has not only ensured the smooth functioning of AFCS equipment but also strengthened their partnership with the client for continued success in the future.
Our Impact:
- Significant decrease in AFCS ticket generation volume
- Sustained decrease in ticket volume over two years (2020 and 2021)
- Achieved 100% overall performance across three rail lines
- Client renewed contract with Asticom for another three years, highlighting satisfaction and trust in its services
