Asticom

Service Management

Our IT Service Management helps large organizations tackle delays, SLA breaches, and unresolved requests with a centralized Help Desk Support system, improving response times and employee satisfaction.

Service Management

Our IT Service Management helps large organizations tackle delays, SLA breaches, and unresolved requests with a centralized Help Desk Support system, improving response times and employee satisfaction.

Our Impact

Supporting IT services for a large enterprise

Our Impact

Supporting IT services for a large

enterprise

5,000+
Employees Served
Seamless IT service delivery for a large workforce
4 Office
Locations Supported
Scalable solutions for complex IT demands
99%
Resolution Rate
Automated ticketing ensures near-perfect network problem resolution
5,000+
Employees Served
Seamless IT service delivery for a large workforce
4 Office
Locations Supported
Scalable solutions for complex IT demands
99%
Resolution Rate
Automated ticketing ensures near-perfect network problem resolution

Insights & Trends

Trends

ITSM Trends Shaping the Future:

 

AI & Automation:

AI and automation boost efficiency
and proactive resolution.

 

Self-Service:

End-users handle simple issues,
freeing IT for complex tasks.

 

Cloud-Based:

Cloud ITSM offers flexibility,
scalability, and cost-efficiency.

 

Employee Experience:

ITSM prioritizes a seamless,
positive employee experience.

Pain Points

ITSM Challenges:

Inefficient Processes:

Manual tasks and legacy systems

cause delays.

 

Lack of Visibility:

Tracking IT incidents and changes
is difficult.

 

Escalating Costs:

Balancing IT support with budget constraints.

 

Keeping Up with Technology:


Adapting to rapid tech changes
and security threats.

Solutions

Optimizing ITSM requires innovative solutions:

 

AI-Powered ITSM:

Streamlining operations and automating tasks for personalized support.

 

Self-Service Portal:

Empowering users to resolve issues independently.

 

Cloud Flexibility:

Scalable, cost-effective IT service delivery without on-premises infrastructure.

 

Continuous Innovation:

Staying ahead with the latest tech
and best practices.

Our Products

IT Service Management that boosts employee satisfaction and retention by resolving IT issues through a centralized help desk.

Our Products

IT Service Management that boosts employee satisfaction
and retention by resolving IT issues through a centralized help desk.

TiTo's service desk streamlines query management and ticket resolution for better customer service.

Know More

Know More

TiTo's service desk streamlines query management and ticket resolution for better customer service.

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Other Services

System Operations

Our System Operations Managed Service leverages automation and AI to optimize resource management. We use Infrastructure as Code (IAC) principles and orchestration tools for seamless integration, ensuring efficient management of servers, databases, and applications.

Real-time monitoring, scaling strategies, and comprehensive cost management maximize resource use. We prioritize security with strict access controls and regulatory compliance, and ensure high availability through auto-scaling, load balancing, and multi-zone deployments, minimizing downtime and enhancing fault tolerance.

Network Management

Our Network Management Managed Service uses cloud-based AIOps for automation and efficiency, continuously monitoring the network, detecting anomalies, and automatically generating and assigning incident tickets with real-time notifications. This solution streamlines troubleshooting with diagnostic tools and automated status updates while offering insights into performance trends.

Technology Rollout (Hardware & Software)

Our technology rollout service is designed to help large organizations handle the complexities of implementing new software and hardware. We address issues like deployment delays, technical hiccups, and user training, all of which can impact productivity and satisfaction. With our centralized support system, we ensure a smooth rollout and quick resolution of any issues, improving overall efficiency and user experience.

Other Services

System Operations

Our System Operations Managed Service leverages automation and AI to optimize resource management. We use Infrastructure as Code (IAC) principles and orchestration tools for seamless integration, ensuring efficient management of servers, databases, and applications. Real-time monitoring, scaling strategies, and comprehensive cost management maximize resource use. We prioritize security with strict access controls and regulatory compliance, and ensure high availability through auto-scaling, load balancing, and multi-zone deployments, minimizing downtime and enhancing fault tolerance.

Network Management

Our Network Management Managed Service uses cloud-based AIOps for automation and efficiency, continuously monitoring the network, detecting anomalies, and automatically generating and assigning incident tickets with real-time notifications. This solution streamlines troubleshooting with diagnostic tools and automated status updates while offering insights into performance trends.

Technology Rollout (Hardware & Software)​

Our technology rollout service is designed to help large organizations handle the complexities of implementing new software and hardware. We address issues like deployment delays, technical hiccups, and user training, all of which can impact productivity and satisfaction. With our centralized support system, we ensure a smooth rollout and quick resolution of any issues, improving overall efficiency and user experience.

We enable businesses with the right
Service, Technology, and People.

We enable businesses with the right
Service, Technology, and People.

WHO WE ARE

OUR IMPACT